Anthropic's Claude Code Ban Wave Hits Paying Users, Appeal Link Loops to Nowhere

I've seen many people receive Claude Code ban emails in the past couple of days, and mine is no exception.

I subscribed directly through the App Store and had been using it without any issues for over three months. But just the day before yesterday, Anthropic sent me a fatal email.

Honestly, the moment I saw the email, I found it a bit laughable. I neither violated any usage policies nor abused the API, but Anthropic clearly doesn't think so. They didn't even give a risk warning before dropping the ban hammer.

Teacher Ruan Yifeng also got banned. He couldn't wait for his Friday newsletter and started ranting today.

Teacher Chi Jianqiang couldn't hold back either.

And the most absurd part is that the fatal email contains an appeal link, but clicking that appeal link routes you directly to the Claude Code web interface.

Moreover, when I reported this bug to the official support, they told me to go back to the submission page to appeal.

This appeal page still redirects to the Claude Code web page.

Appeal entry → redirects to web interface → support tells you to go back to the appeal entry → redirects to web interface again...

What the hell kind of operation is this??

Are they playing Inception here???

Is this really such a slapdash operation??

So I couldn't take it anymore and went straight to canceling my subscription.

Let's see if Anthropic will refund the subscription fee in a couple of days.

This wave from Anthropic is truly disappointing. Although they already have infrastructure-level product capability, they are still handling user relationships in a slapdash manner. No matter how strong the technology is, if they can't even provide the most basic respect and decency, they will eventually end up as a pile of garbage on the roadside.